sventura324
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Client retention is very important for my small biz. I' think what has my clients coming back is that I am very honest with them. When my machine is down, or when I'm doing extra maintenance or if I don't have perfect prints. If I ever take a break from printing to make my machine print better they know it's to make sure I give them the best print quality as I can give and they love that. My clients don't mind being patient in order to make sure that their prints are to the best quality. I think that my honesty and communication is what makes them a keep coming back. And of course, the print quality too!
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